Terms of Use

These Terms of Use ("Terms") govern your use of Onka, a restaurant reservation service operated by Onka Reservations in Cebu City, Philippines ("Onka," "we," "us"). By browsing Onka, booking a table, or listing a restaurant, you agree to these Terms. If you don't agree, please don't use the service.

These Terms apply to everyone who uses Onka: diners who book tables, restaurants that list on the platform, and visitors who simply browse.

Onka helps diners discover restaurants in Cebu and reserve tables, and gives restaurants tools to manage those reservations: floor plans, a booking timeline, a waitlist, and guest records.

Onka is an intermediary, not the restaurant. When you book, your reservation is an arrangement between you and that restaurant. We pass the booking along and confirm it, but we don't cook the food, own the tables, or control what happens during your meal. Restaurants are independent businesses responsible for their own service, pricing, food safety, and compliance with the law.

You can browse Onka without an account, but booking and restaurant management require one. Accounts are handled by our authentication provider. You're responsible for keeping your sign-in details secure and for activity that happens under your account.

You must be at least 18 years old to create an account. The information you give us, especially your name, email, and phone number, must be accurate, because restaurants rely on it to hold your table and reach you.

By listing a restaurant, you confirm that:

• You're authorised to represent the business, and the details you publish (name, address, hours, cuisine, price range, photos) are accurate and kept current.
• You own or have permission to use every photo you upload, and they show your actual venue. Don't upload images you found elsewhere.
• You'll honour confirmed reservations in good faith, and keep your table availability up to date so diners aren't turned away at the door.
• You'll use the guest data you receive through Onka, such as names, contact details, and booking notes, only to serve that booking, in line with the Data Privacy Act of 2012. You may not sell it, add guests to marketing lists without their consent, or use it for anything unrelated to their reservation.
• Your venue holds the permits and licences required to operate, and complies with applicable food safety and business regulations.

When you reserve through Onka, you agree to:

• Give accurate booking details, including a contact number that reaches you.
• Show up at your reserved time, or cancel as early as you reasonably can so the table can go to someone else.
• Book only for yourself or a group you're genuinely part of.
• Follow the restaurant's own house rules once you're there. Dress code, corkage, minimum spend, and similar policies are theirs to set.

A reservation isn't confirmed until you receive a confirmation from us. While you're completing a booking we may hold a table briefly, and that hold expires on its own if the booking isn't finished.

You can cancel from your booking confirmation or your account. Individual restaurants may set their own cancellation windows, late-arrival grace periods, or minimum party requirements. Where they do, those apply on top of these Terms and are shown to you at booking.

Restaurants can mark a booking as a no-show when a guest doesn't arrive. Repeated no-shows may lead us to limit or suspend your ability to book, because every unfilled table is a real cost to a small business.

A restaurant may occasionally need to cancel, whether for a closure, an emergency, or a double-booking. We'll let you know as quickly as we can, but Onka isn't liable for a restaurant's decision to cancel or refuse service.

Booking on Onka is free for diners. We don't charge you to search, reserve, or cancel, and we never process your payment for a meal. You pay the restaurant directly, by whatever methods it accepts.

Listing a restaurant is currently free as well. If we introduce subscription or service fees for restaurants in the future, we'll give clear advance notice and the chance to decline before anything is charged.

• Make fake, duplicate, or automated bookings, or reserve tables you intend to resell.
• Impersonate another person, restaurant, or Onka itself.
• Post false reviews, or content that is unlawful, defamatory, hateful, or obscene.
• Scrape, crawl, or bulk-extract listings, guest data, or availability from the service.
• Probe, overload, or interfere with the platform's security or infrastructure, or try to reach data belonging to another account.
• Use Onka to break any applicable Philippine law.

Onka's name, design, and software are ours. These Terms don't give you any right to reuse them beyond using the service as intended.

Content you upload, such as restaurant photos, descriptions, and reviews, stays yours. By uploading it, you give us a non-exclusive, royalty-free licence to host, display, and distribute it for the purpose of operating and promoting Onka. You can remove your content at any time, though copies may persist briefly in backups.

If you believe something on Onka infringes your rights, email hello@onkaph.com and we'll review it.

Onka is provided "as is." We work to keep listings accurate and the service available, but we don't guarantee that restaurant information is complete or current, that a restaurant will honour every booking, that the service will be uninterrupted or error-free, or that any particular table will be available.

We don't endorse or vouch for any restaurant on the platform, and we're not responsible for the quality, safety, or legality of what they serve.

To the fullest extent Philippine law allows, Onka isn't liable for indirect or consequential losses arising from your use of the service, including a missed meal, a cancelled reservation, a restaurant's conduct, or lost profits.

Nothing here limits liability that can't lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

You can stop using Onka and close your account whenever you like, by emailing hello@onkaph.com.

We may suspend or close an account that breaches these Terms, abuses the booking system, or puts diners, restaurants, or the platform at risk. Where it's reasonable to do so, we'll tell you why and give you a chance to put it right first.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute that can't be resolved between us will be brought before the courts of Cebu City.

If any part of these Terms is found unenforceable, the rest continues to apply.

We may update these Terms as the service grows. If a change is material, we'll update the effective date above and, where it affects you meaningfully, tell you directly. Continuing to use Onka after a change means you accept the updated Terms.

Questions about these Terms: hello@onkaph.com
Restaurant partnerships: hello@onkaph.com

How we handle personal data is covered separately in our Privacy Policy.