Help & FAQ

Questions, answered.

Everything about booking, changing plans, and how Onka works. Still stuck? Get in touch.

How do I book a table?

Search on the home page or browse restaurants, pick a date, time and party size, choose an open slot, and confirm your details. Your booking is confirmed straight away. You don’t wait for the restaurant to accept it.

How do I change or cancel my reservation?

Open the confirmation email and tap Sign in to view or modify, then sign in with the same email address you booked with. Your reservation appears under My Reservations, where you can change or cancel it. Cancelling is free. Each restaurant sets how close to the booking you can still do it online, and your booking shows that cutoff.

What if I run late?

Each restaurant holds your table for a set time past your booking. Your booking and confirmation email show how long. If you’ll be later than that, please call the restaurant. The number is in your confirmation email.

How does Onka rank restaurants?

The default "Featured" order weighs genuine signals: real guest ratings and review counts, how often a place is booked on Onka, and live availability for your search. You can re-sort any results list by top rated or most booked. Restaurants cannot pay for placement.

Do I need an account to book?

No, you can book as a guest. Signing in lets you see and manage your reservations, save favorites, and book faster next time.